Customer Tech Support

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Orders, Fulfillment and Shipping

Tech Support

How long does it take to receive my physical order?

You will have the opportunity to select your shipping speed when placing your order. Orders ship from Dallas, Texas. Most orders can get anywhere in the USA in 3-4 days based on shipping speed.  

How do I receive my digital orders?

Digital orders are fulfilled one of three ways. 

  1. If you order a digital book the order will be fulfilled manually within one business day. You will be emailed information about how to use a registration code for book access.
  2. If you order an item such as an mp3 based product, you will be able to access the files via download on the my account page once the order is completed. 
  3. If you order an item such as a web based exam sim app, you will receive access via email upon completion of the order. is where you will access the online content. 
How do I access my online (digital) content?
  1. If you purchased a book you will follow the specific instructions in the email you receive from us about how to activate and access your product. 

2. If you purchased an mp3 or other downloadable product, you will access it via the my account page on our website. 

3. If you purchased an exam simulation application or other product that you will log on to access as needed, you will to go and access the product. 

What is Learn PM Anyware? is the digital fulfillment and learning management system (LMS) for Crosswind PM inc. This is where you will access your online content including self paced courses, exam simulation application, and other products. 

How do I track the status of my order?

You can track the status of a physical order via the tracking number that comes with your order. Digital orders will be fulfilled automatically the same day. Digital orders for books will be fulfilled within one business day and directions to fulfill will be emailed to you. If you do not see email from Crosswind PM, inc. or please check your spam folder. 

Do you charge sales tax?

Crosswind PM, inc. charges sales tax in alignment with local and state laws. 

Where do you ship or offer digital fulfillment?

We ship or fulfill to any country that the USA will legally allow order shipping or fulfillment. 

Where do I access my online content?

Any exam simulation applications and online self paced classes are accessed via Any digital books purchased will be accessed via third party system with the instructions that are provided via email following your order. 

How do I access my virtual live class information?

If you are attending one of our virtual live events, the link to access the event will be emailed to you before the event starts. Typically the is done a few days in advance, but if you sign up after that, it will typically be the day before the event. If you have not seen access information we suggest you check your email spam folder. 

Can I reset my password? How?

When you attempt to login you will have the option if you forgot your password to reset it. You will receive an email providing details about how to reset the password. If you do not see a password reset email within a few minutes please check your spam folder. 

Where do I access my online books?

Refer to the specific instructions in the email following your order for where to access your online books.

What is my username to access my content?

The username is your email address that you used in your purchase or to create your account,

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Crosswind PM Support Form New (2022/0823

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