PMP Exam Resources: Delivery Glossary

Free PMP Terms and Definitions

Understanding common project management terms can be a challenge for all project managers. To help you understand those terms and definitions Crosswind Project Management has created a free to use glossary to help in your pmp training. In this page you will find the terms and definitions associated within the component areas of framework to get a better understanding of how this process works and relates to project management.

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Continuous DeliveryThe approach to deliver features immediately to the customer in small increments of work and automation technology.
Data Gathering and Analysis MethodsA method used to collect, assess, and review data and information to better understand the situation.
Delivery Performance Domain The performance domain that focuses on activities and functions to deliver project scope and quality.
Incentive FeeAn amount paid, in addition to the contract amount, for exceeding expectations, particularly in the areas of cost, schedule, or technical performance
IncrementConsecutive changes that increase the amount or value of something
IssueA disputed or unsettled condition
Issue LogA project document that tracks elements which cause stakeholder concern or dissension
Just In Time (JIT) DevelopmentThe development of something when it’s needed and not before
Lead TimeThe amount of time between a customer's request and delivery.
Lead Time ChartA chart that shows trends over time and the average lead time of completed work items.
Learning Curve TheoryA theory which states that the more of something that is produced, the lower the unit cost of it becomes due to an improvement in efficiency
ModelingThe process of evaluating counterfeit situations to determine their impact on the project
Negotiated SettlementThe resolution and finalization of any contract related issues, claims, and disputes
Observed VelocityA technique used to estimate future velocity based on the velocity achieved during one, two, or three completed iterations
OutcomeAn end result of a process or product.
Prioritization MatricesA quality management tool used to identify issues and potential alternatives related to the establishment of implementation priorities
Proof of Concept (POC)A model built to test a concept; a prototype
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PrototypeA working model of the product created to obtain detailed stakeholder feedback
Quality GateA gate that occurs before a project phase. It is impacted by the previous phase. The quality gate is used to help document the transition between stages in the project life cycle as quality goals are met.
Scope CreepThe gradual increase in the scope of the project over time
Self-adaptingModification of a process as quickly as needed to bring greater efficiency and effectiveness to the project
Service Level Agreement (SLA)A contract between an internal or external service provider and the end user that delineates the level of service expected from the service provider.
SwarmThe assignment of all capable team members to a specific task with a high priority
ThroughputThe rate at which items pass through a system
Throughput ChartA chart that shows accepted deliverables over time on a project.
User interface (UI)The part of the system with which the user will interact
Value StreamThe series of activities required to analyze, design, build, and deploy a product
Value Stream MapA graphical display of the steps associated with a process, and the time with each step to identify potential waste.
Value Stream MappingThe identification of the process steps to analyze, design, build, and deploy a product; tools are available to execute this process
Voice of the Customer (VOC)The translation of customer requirements into requisite technical requirements in a manner that ensures the results of the project will meet the requirements of the customer
WarrantyA commitment from the organization providing it, that the product, service, or outcome will perform at a predefined standard.
WasteAnything that does not add value for the customer
Work in Progress (WIP)Software that is in the process of development, but has not yet been deployed; calculated by multiplying throughput (rate at which items pass through the system) by lead time (time between two successive deliveries)
Work PackageThe smallest level of WBS work for which cost and time can be assessed and administered
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